Communication and Influence for Executive Assistants

Communication and Influence for Executive Assistants is a hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former experience in international companies.

9 Programme Modules:

1 - Your Role in the Current business environment

• A changing world of work

• The impact on managers

• Implications for the role of the Executive Assistant - what is changing

2 - Self-awareness

• Examine your values, beliefs, attitudes and strengths and how they relate to the way you work and live with others

• Reflect on how to increase accountability, empathy, credibility and awareness of your business context

3 - Assertiveness

• Strengthen your ability to say no

• The cycle of self-empowerment

4 - Emotional Intelligence

• What is Emotional Intelligence

• Why we need to use Emotional Intelligence at work

• The five components of Emotional Intelligence

5 - Personal Openness

• Your personal style

• Valuing differences - your style vs others’ styles

• Impact of culture

• Giving and receiving feedback

6 - Communicating with Confidence and Clarity

• Questioning skills

• Defining the message

• Know your audience

• Listening skills

7 - Handling Conflict Effectively

• What is conflict?

• Conflict management approaches

• Handling difficult conversations

8 - Influence with Win-Win in Mind

• Using the Cohen-Bradford Influence Model

9 - Committing to Your Personal Development

• Raise your self-awareness

• Be clear about the results you want

• Make personal and professional action plans