Communicating Up, Down and Across the Organization

Communicating Up, Down and Across the Organization is a hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former management experience in international companies.

4 Programme Modules:

1 - Putting the “Best” You Forward
• Exploring your communication image
• Getting and keeping trust
• Building rapport through identification and mirroring

2 - Targeting Your Message to the Audience and Situation
• Exploring your audience focusing on generation, gender, role, needs and working style
• Targeting your message to the mind and heart of your listener
• Choosing the best channel for discussion to fit various situations

3 - Framing the Message
• Using indirect vs. direct messaging
• Setting a clear purpose or result
• Adapting to the audience and situation
• Building content understanding
• Achieving the desired emotional response
• Identifying influencing strategies

4 - Motivating and Influencing Throughout the Organization
• Practicing various motivational, information and influencing presentation formats
• Applying influencing strategies for typical workplace situations